Customer Engagement & Compliance Coordinator

Customer Engagement & Compliance CoordinatorPalm Springs Nissan | Palm Springs, CAJob Type: Full-time (In-person)Compensation: Competitive Base Salary + Performance BonusesWhy Palm Springs Nissan?At Palm Springs Nissan, we have built an unmatched reputation for doing good business through state-of-the-art digital marketing and a customer-first philosophy. We don't just hire for jobs; we invest in careers. With a dedicated commitment to internal promotions and an aggressive, best-in-industry pay program, your hard work and top performance will be directly rewarded.We are looking for a highly motivated, customer-centric professional to bridge the gap between our digital reputation and our showroom floor. If you excel at turning online interactions into real-world relationships, we want to hear from you.Key Responsibilities:Manage Online Reputation: Monitor and oversee dealer reviews across primary platforms including Google, Yelp, and specialized automotive sites.Resolve Customer Feedback: Contact customers regarding their experiences, directly addressing issues and collaborating with the management team to deploy timely resolutions.Boost Showroom Traffic: Assist the Sales and Internet teams with digital inquiries to maximize customer visits and showroom appointments.Maintain Compliance: Ensure all digital communications and customer resolutions align with company standards and brand compliance guidelines.What You Bring to the Team:Customer-First Mindset: Exceptional communication skills with a proven track record of handling customer service scenarios with empathy and professionalism.Digital Literacy: Comfort navigating social media, online review platforms, and customer relationship management (CRM) software.Industry Familiarity: Prior experience in the automotive industry is preferred but not required for a candidate with outstanding service skills.Drive & Motivation: A self-starter attitude with the organizational skills needed to manage multiple customer threads simultaneously.What We Provide:Top-Tier Compensation: An aggressive pay plan featuring a stable base salary plus performance bonuses that reward top results.Comprehensive Benefits: Full medical, dental, vision, disability, and life insurance coverage.Retirement Security: 401(k) plan options to help you build for your future.Work-Life Balance: Generous paid time off (PTO) and vacation days.Professional Culture: A supportive, state-of-the-art workspace backed by strong brand awareness and a major marketing engine.How to Apply:Palm Springs Nissan is an equal-opportunity employer and a drug-free workplace. For immediate consideration, apply with your resume today